At AirtimeTeketeke.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our platform, including when you purchase airtime and use our services.

By using AirtimeTeketeke.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we may collect include:

• Personal Information: When you make a purchase or register on our platform, we may collect personal information such as your name, phone number, email address, billing information, and payment details.
• Transaction Information: This includes details of the transactions you make through our platform, such as the amount of airtime purchased, the date of purchase, and the payment method used.
• Device Information: We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, and other technical data.
• Cookies and Usage Data: We use cookies and similar technologies to track your activity on our website and gather information about how you interact with our services.

2. How We Use Your Information

AirtimeTeketeke.com uses the information we collect to:

• Process and complete your airtime purchases
• Provide customer support and respond to inquiries
• Improve our services and enhance user experience
• Communicate with you about updates, promotions, and offers related to our services
• Detect and prevent fraudulent or unauthorized transactions
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These service providers are required to maintain the confidentiality of your data and use it only for the purposes specified by AirtimeTeketeke.com.
• Legal Compliance: We may disclose your personal information if required by law or in response to legal processes, such as a court order or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction. We will notify you of any such transfer and any new privacy policies that may apply.

4. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and correct any inaccuracies.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us directly.
• Cookies Management: You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services. AirtimeTeketeke.com is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Phone: +254 713735116
Address: 7th Floor, Unga House, Westlands